Privacy Policy

Last Updated: May 2026

At My Custom Mug (accessible from https://www.mycustommug.co.uk), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by My Custom Mug and how we use it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect and Why We Collect It

Because we operate an online store for custom products, we need to collect specific information to fulfill your orders.

  • Order Information: When you make a purchase, we collect your name, billing address, delivery address, email address, and phone number. We use this data to manufacture your custom mugs, ship them to you, and send you tracking updates.
  • Account Information: If you choose to create an account on our website, we securely store your username and password to allow you to view past orders.
  • Customer Support: If you contact us directly via email, we collect your email address and the contents of your message to help resolve your inquiry.

2. How We Handle Payments Safely

We do not store or collect your payment card details on our servers. All payments are handled entirely by our third-party payment processor, PayPal.

Your payment information is provided directly to PayPal, whose use of your personal information is governed by their own Privacy Policy. PayPal adheres to the strict standards set by PCI-DSS as managed by the PCI Security Standards Council to ensure your transactional data remains safe.

3. Cookies and Your Consent

Our website uses cookies to function correctly (for example, to remember what items you put into your shopping basket and to keep you logged in).

We use a cookie consent banner (Pressidium Cookie Consent) to give you full control over your privacy. When you visit our site, you can choose to accept or decline non-essential cookies. You can change your preferences or withdraw your consent at any time via the cookie settings banner on our website.

4. How Long We Keep Your Data

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or business reporting requirements. For tax and accounting purposes, UK law requires us to keep basic information about our customers (including Contact, Identity, and Financial/Transaction Data) for six years after they cease being customers.

5. Your Data Protection Rights under UK GDPR

Under UK data protection law, you have specific rights regarding your personal information, including:

  • The right to access: You have the right to ask us for copies of your personal information.
  • The right to rectification: You have the right to ask us to correct information you think is inaccurate or incomplete.
  • The right to erasure: You have the right to ask us to erase your personal information under certain circumstances.
  • The right to object or restrict processing: You have the right to object to or ask us to restrict how we process your data.

6. Contact Us

If you have additional questions, wish to exercise any of your data protection rights, or require more information about our Privacy Policy, do not hesitate to contact our Data Controller at:

Website: https://www.mycustommug.co.uk

Email: admin@mycustommug.co.uk